Quality Management System

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PESI has established and implemented a Quality Management System (QMS) to formalize our processes, enhance our ability to meet the needs and expectations of both internal and external stakeholders, and improve the overall quality of our services.

We hold ourselves to the highest standards of quality in every aspect of our business. Quality is not just a goal; it is the expectation that every process and product uphold to our quality standards. By adhering to quality standards, we ensure the satisfaction and trust of our customers. 

We understand the importance of offering competitive pricing without compromising quality. By optimizing our processes and leveraging efficiencies, we deliver exceptional value to our customers.

We recognize the significance of timely delivery in meeting customer needs. Therefore, we commit to on time delivery. By setting realistic timelines and expectations, we build lasting relationships based on reliability and trust.

We are dedicated to reducing variability in our services to ensure consistency and reliability. Through standardization, quality control measures, and continuous process improvement, we deliver consistent service experiences.

Customer satisfaction is paramount to our success. We are committed to understanding and anticipating the needs of our customers. Through engagement, listening, and action, we exceed customer expectations.

We are dedicated to a culture of continuous learning, by encouraging innovation, fostering employee development, and embracing feedback. 

At Petroleum Equipment and Services, Inc., quality is not just a goal; it is our reputation. We are committed to delivering superior products and services that exceed expectations, drive customer satisfaction, and set the standard for excellence in the industry.

PESI has established quality objectives for our services and service-related products within our organization. The quality objectives for PESI are:

We target on-time delivery. On-Time delivery will be determined by our post-job evaluations and customer surveys. 

Reliability and uptime for our service-related products and associated services will be achieved by partnering with Original Equipment Manufacturers. This will ensure that Service-Related Products provided by PESI are of the highest quality, meet or exceed customer expectations, and follow our acceptance criteria and Preventative Maintenance, Inspection and Test Program (PMITP). Service Reliability will be measured by our customer surveys. 

We conduct regular internal audits and external assessments to verify compliance and address any non-conformities promptly. Compliance with Regulatory Standards will be measured by internal audits. 

We target zero lost-time incidents (LTIs) and recordable incidents by implementing safety protocols. We will measure this performance through monthly safety audits and track leading indicators such as training completion rates, hazard identification reports and Behavior Based Safety Observations. 

We will implement processes or technology improvements annually to enhance operational efficiency and to reduce risk and variability in our services and Service-Related Products through established Key Performance Indicators (KPIs) such as time savings, cost reductions and enhanced safety. 

We will maintain a customer satisfaction score of 90% or higher based on regular post-job evaluations and customer surveys. The results for these surveys will be analyzed to identify trends and areas for improvement. This data will be communicated internally and required intervention and actions plans will be implemented.

We will achieve a training completion rate of 95% for all employees annually. We will measure training effectiveness through post-training assessments and employee performance evaluations. 

By establishing, communicating, and acting on these clear, measurable objectives, PESI will track progress, identify areas for improvement, and demonstrate our commitment to providing our customers with the highest-quality services and service-related products.